Update: PlayStation has confirmed through a post on the Ask PlayStation Twitter that this issue was a technical error, and those affected are being credited for the difference in intended price.
Due to a technical error, players in Asia who have previously purchased a PlayStation Plus membership at a discount have been incorrectly charged for their upgrade pricing. This error has been fixed and impacted players will receive a credit. We thank you for your patience.
— Ask PlayStation (@AskPlayStation) May 25, 2022
Original story: The new PlayStation Plus is rolling out in Asia (sans Japan), and some users are experiencing a surprising and potentially massive paywall to upgrade from the original service to all the perks of the new one. Specifically for users who have paid ahead of time to stack their subscription for several years.
For those not in the know, PlayStation Plus has three new subscription tiers: Essential, Extra, and Premium. Essential is the same as a base PS Plus subscription is now, where Extra and Premium have their own perks. You can get the lowdown on all that right here, but we’re here to talk about the upgrade system Sony apparently has in place for these different tiers that some users are having trouble with in Asia. A user posted about the issue on Reddit, where they said there was no option to upgrade your PlayStation Plus account in increments, and instead you have to upgrade for the entirety of a stacked subscription. For example, say you’ve used gift cards to stack your subscription up to five years. Rather than being able to pay the difference for one year to upgrade to PlayStation Plus Premium (there’s an $60 yearly difference between Essential and Premium), you’d have to pay for all five years. This also apparently doesn’t take into account whether you paid for a PlayStation Plus subscription through discounted means such as a sale, so the upgrade would require you to pay even more for those discounted windows to make up the difference between what you originally paid and what it would normally cost to upgrade. So if you got a discounted year-long PlayStation Plus subscription for $40, to upgrade to PlayStation Plus Premium, you’d have to pay $80 to match a year of the new service ($120), rather than $60 to match your initial discount.
More on the state of PlayStation Plus:
- For Rural Players, PlayStation Plus Premium is a Non-Solution
- The New PlayStation Plus Is Just Consolidation, Not Competition For Xbox Game Pass
- There Must Be Easier Ways to Let Me Play Old Stuff, PlayStation
The new PlayStation Plus has been out in Asia for just about a day, so there’s a possibility this might be an oversight. But Sony has yet to publicly acknowledge how people can upgrade their subscription on channels like the PlayStation Blog, so this is blindsiding users as the new service rolls out. It also seems especially odd, because if this is all operating as intended, you’re putting a huge paywall between your most dedicated player base and your new service. We’ve reached out to Sony for clarification on this and will update the story if we hear back, but if this is how the company intentionally is rolling this out, it’s a good thing other territories could be warned about ahead of time. PlayStation Plus Extra and Premium will launch in Japan on June 2, North and South America on June 13, and Australia, New Zealand, and Europe on June 23.