Nintendo Apologizes For The Times Mario Walked Off the Level Due to Joy-Con Drift

There are solutions in the works.

I’ve had my Nintendo Switch for a little less than three years (I got it when Super Mario Odyssey launched) and I live every day in fear of of the dreaded Joy-Con drift. For those that don’t know, this is when the system’s controllers have a weird malfunction in the analog sticks that causes them to register input, even when they’re completely still. This issue has become so widespread, that there’s a class action lawsuit for those affected, and after it was discovered the Switch Lite model used the same parts, users of the handheld-only version joined up.

Since then, Nintendo has offered to repair any controllers that were affected free of charge, but it’s still a lingering worry folks have when buying new controllers for the device, and with them not being detachable from the Switch Lite version, entire systems have to be sent in for repairs when they need them.

Well now, Nintendo has acknowledged this issue with an apology. During a financial Q&A, Nintendo president Shuntaro Furukawa said he was sorry for all the trouble this had put players through, from Link walking off the side of a mountain, Mario moving right into Bowser’s line of fire, to the accidental sale of prized possessions in Animal Crossing: New Horizons.

[via Kotaku]

“Regarding the Joy-Con, we apologize for any trouble caused to our customers,” Furukawa said. “We are continuing to aim to improve our products, but as the Joy-Con is the subject of a class-action lawsuit in the United States and this is still a pending issue, we would it like to refrain from responding about any specific actions.”

In other news:

So it looks like Nintendo has solutions in the works, but as it’s dealing with the lawsuit, it is unable to comment on them publicly at the moment. But in the meantime, the company is sorry for the inconvenience.

Whatever the solutions are, it’s definitely some people need to keep in mind as they look to purchase a Nintendo Switch right now, because in the case of the Switch Lite, it can mean long stretches of time without the console as it undergoes repairs. The original Switch console, which has detachable Joy-Con controllers, fairs a little bit better, because if you have a pair that starts to malfunction, you can always just buy new ones while those are sent out for Nintendo to fix. But even that’s not ideal because Joy-Cons are pretty expensive. An official set from Nintendo will run you $79.99, making them easily the most expensive standard console controller on the market. An Xbox Elite Controller will run you $179.99, but that’s a luxury device with a ton of customization features. These Joy-Cons are just the bare minimum to use the Switch, with some games requiring them and their motion controls to play at all.