To protect its workers during the coronavirus pandemic, Nintendo has announced it will be closing its repair centers for the time being. So if you find yourself in need of a fix for your Joy-Cons that are drifting, you might be out of luck for a bit.
The company laid out its plans on its support website where it made the initial announcement. As of right now, it has no set date or even window as to when it will be reopening its repair services, and anything that is sent in to the repair centers will be returned to sender as undeliverable. Any items that were delivered before this order was given will remain at Nintendo’s repair centers until after operations resume, so if you’ve already sent in something that needed fixing, it doesn’t sound like you’ll be getting it back until after employees have been given the okay to return to work. If you’ve already had a repair order in the works, that order will remain in Nintendo’s system for up to 180 days, so those that have been working on sending a device to Nintendo for repairs but had yet to make it to the shipping step won’t have to do all of the paperwork and customer service nonsense again, at least.
Here’s Nintendo’s full statement:
“Due to preventive measures put in place for the COVID-19 coronavirus, and in accordance with federal and local guidelines, our repair centers are closed until further notice. We apologize for the inconvenience and appreciate your understanding. Once repair services resume, we will work as quickly as possible to get you playing again.
Please note that, during this closure, products sent in for repair may be returned to you as undeliverable.
If our repair center has already received your product, it will remain there until repair services resume.”
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This is the latest instance of the industry at large being affected by the coronavirus pandemic, which has been touching pretty much every corner of video games since it began. Nintendo is shutting down repair operations, PlayStation is actively slowing download speeds in Europe to help with internet stability in the region, GameStop stores are being shut down after the company attempted to call its establishment “essential” to the continued existence of humankind, and industry events like E3 and GDC have been either delayed or cancelled outright for the year.
While you might be dealing with some faulty Joy-Cons in these trying times, at the very least Nintendo is doing right by its employees by letting them stay home and practice some self-quarantining. Especially when they have a job that requires them to work with items they can’t guarantee have been properly sanitized when they’re sent in from all around the world. This might be an inconvenience for people who are experiencing Joy-Con drift, as these repair centers were the place to send your faulty controllers before all of this, but everyone’s safety needs to come first. Might be worth investing in a pro controller to play Animal Crossing: New Horizons for the time being.