The ongoing saga of the class action lawsuit surrounding the Nintendo Switch Joy-Con drift has reached another development, as the attorneys who are involved are looking for people who have been affected by the widely-reported issue to make a video explaining how it ruined their fun, specifically.
Chimicles Schwartz Kriner & Donaldson-Smith LLP, the law firm that originally pushed Nintendo into making the repair of drift-affected Joy-Con controllers free to consumers, is taking things a step further by asking those who have been dealing with the issue to send a roughly 90-second video explaining the ways it has hurt their experience with a Nintendo Switch. The deadline for these videos is two weeks from today, October 16.
Joy-Con drift refers to a technical problem with the Switch’s controllers, which have become known for registering input in the analog sticks without any such input taking place. This means people have been dealing with characters that walk in directions they’re not supposed to or the camera moving without the player actually pushing the stick to make it do so pretty much since the Switch launched in 2017.
The firm is reaching out to folks by email with the following message:
Thank you for contacting our law firm about the Nintendo Switch Joy-Con Drift litigation. We are working on putting together a montage of video clips from Nintendo Switch owners such as yourself as a way to give voice to the joy-con drift issues you’ve experienced. This will be helpful to us in responding to Nintendo’s arguments about how this isn’t a real problem or hasn’t caused anyone any inconvenience.
In an effort to humanize and demonstrate these issues and their impact on consumers, it would be helpful to our prosecution of the case if you would submit a short (90 seconds or less) video to us describing your experience with the Joy-Con drift on your controllers. You can record it on your phone and email us the video. We will combine the results we receive from all of the consumers who contacted us into a video that we plan to share with Nintendo’s attorneys and the company’s representatives. The video should describe the following, if applicable:
Begin by identifying why you originally purchased the Switch, or any relevant details about your background as a longstanding Nintendo fan (if applicable).
Describe all of the problems or issues you experienced related with the drift problem on your Joy Con controllers.
If you’ve had multiple repairs and have had to contact Nintendo several times, please explain whether it was successful in the end. Please provide any details about how long you estimate having to spend on the phone with them, how many replacement Joy Cons you received, and whether any of those failed again (and if so what happened).
If you want Nintendo to know how this has affected your confidence in the Nintendo brand or the likelihood that you would ever buy another Nintendo product again, you are free to convey those feelings.
Please submit your video to us at email@example.com by Friday, October 16. If you have any questions please let us know.
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The class action lawsuit against Nintendo for Joy-Con drift began making steps in July of last year, with owners of the Nintendo Switch Lite console joining in the following September. Nintendo has since apologized for the issue, but it remains to be seen if the issue has been eradicated from more recent Joy-Con controllers.