Microsoft is Making a Super Special Exception to its Refund Policy for Cyberpunk 2077

Anyone who bought the game can get their money back.

While it’s not going the extra mile Sony did by delisting the game from its digital storefront (which CD Projekt Red tried to spin as a mutual decision), Microsoft is expanding its refund policy to let people unhappy with Cyberpunk 2077’s performance on Xbox One get their money back.

The announcement came from a Twitter post on Xbox Support, which said that it would be allowing anyone who purchased the game through the Xbox Store to get a refund without caveat. Under most circumstances, Xbox refunds must be done before you’ve owned the game or content for 14 days, but in the case of Cyberpunk 2077, this will no longer be the case. The tweets on the matter read as follows:

“Cyberpunk 2077: To ensure that every player can get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice.

While we know the developers at CD PROJEKT RED have worked hard to ship Cyberpunk 2077 in extremely challenging circumstances, we also realize that some players have been unhappy with the current experience on older consoles.

To date, we have granted refunds to the vast majority of customers who have requested one. To request an Xbox refund for Cyberpunk 2077, please follow the steps listed on our Xbox refund page here:

More Cyberpunk 2077:

The saga of Cyberpunk 2077’s shoddy console performance continues, having begun when the game launched last week and PlayStation 4 and Xbox One players found the game struggling to run on the old hardware. Just how bad things were going to be at launch wasn’t clear until the public got console copies, as CD Projekt Red intentionally sent out only PC codes to reviewers prior to launch. The studio has since apologized for the deception and said unsatisfied people could get a refund, but the company apparently had no such authority to offer those at the time, and Sony reacted by turning down basically every person that came looking for their money back due to its established policies. While it first seemed Cyberpunk 2077 wasn’t going to get any special treatment when it came to refunds, both Sony and Microsoft have now made the decision to make CD Projekt Red’s ongoing PR nightmare the one game that gets to circumvent all these rules.

CD Projekt Red is promising substantial updates that should help the game run better on those systems in the new year, but the game’s reputation has already been thoroughly dragged through the mud by being one of the biggest controversies in AAA games this 2020. What remains to be seen is whether or not the developers who have been crunching on the game will have to crunch to get these updates out, although they’ve been voicing their frustration to management since this whole saga started last week. Most recently, staff demanded answers from higher-ups in a meeting that Bloomberg reported on where developers said the deadlines they were given were “unrealistic” and that the game needed more time across the board.