If you hadn’t heard, Cyberpunk 2077 was removed from the PlayStation Store last night. The news initially came from Sony, rather than developer CD Projekt Red, through a post on the PlayStation website where the company confirmed it would be issuing refunds for the PS4 version of the infamously buggy game after having initially refused to do so earlier this week. The reasoning initially was that, despite the game running like ass on the system, if the game had been downloaded players wouldn’t be allowed to get their money back per Sony’s refund policy. But it looks like Sony had enough issues that it caved, and will also be removing the game from the PlayStation Store so it won’t have more refunds to process in the future.
SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.
Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.
CD Projekt Red issued its own statement, indicating the decision was mutual between the console manufacturer and the studio….but then it also has a weird bit of phrasing about “everyone who is not willing to wait for updates” to make the game functional on PlayStation 4, which is just another rake for the company to step on in these trying times of stepping on rakes.
Following our discussion with PlayStation, a decision was made to temporarily suspend digital distribution of Cyberpunk 2077 on PlayStation Store. You can still buy physical versions of the game in brick and mortar stores and online. All purchased digital and physical copies of the game will continue to receive support and updates as we continue to improve the experience. According to our knowledge, starting today, everyone who is not willing to wait for updates and wants to refund their digital copy of the game, can do so by submitting a request at https://www.playstation.com/cyberpunk-2077-refunds/. We are working hard to bring Cyberpunk 2077 back to PlayStation Store as soon as possible.
— Cyberpunk 2077 (@CyberpunkGame) December 18, 2020
So if you really want to see what all the fuss is about, the game is still available in stores. But we don’t recommend you do that.
More Cyberpunk 2077:
- Fear of a Yellow Planet: Why We Need to Actually Understand Cyberpunk
- Cyberpunk 2077 Is GTA Online Without the Online
- Cyberpunk 2077’s Human Connections Help Me Tolerate Its Cynicism
All of this continues CD Projekt’s masterful unraveling of its good will in the span of the week. Following not only the launch of Cyberpunk 2077’s console version and the admitted deception that led to its overwhelming success out the gate, and the company then cancelled its plans to release Devotion on GOG following the horror game’s delisting on Steam nearly two years ago.
But it’s still Friday, so the week isn’t over yet. What could CD Projekt leadership do to make the situation worse in the next 14 hours? How much more can its stocks plummet? What is the state of the developers who have been notably overworked in this entire process, and is the situation for them worse now as leadership attempts to salvage a situation that could have been avoided by not releasing the game until 2021?